karla My official job at Scott Group: Customer Service Representative I’ve been with Scott Group since: 1996 The best part of my job: Speaking with customers from all over the globe The best thing about Scott Group: The employees—it’s a wonderful work family My definition of good customer service: Being kind, prompt, and precise in helping customers When I’m not at work I’m: Gardening, playing with my grandsons, spending time with my daughters, and taking long walks with my Goldendoodle, Rylan